Acrobat mailmerge does nothing (applies to Adobe Acrobat 7)

Recently it has been identified that there is an issue with performing mailmerge to Acrobat documents from both xen-SE and xen-IP (includes xen-PAT, xen-TM, xen-Comm, xen-ProView and xen-CommView).  The problem is caused by a bug in Adobe Acrobat/Reader 7 affecting the file associations for FDF files.

Symptoms - Requesting a mailmerge for an Acrobat document does nothing (no error message is given).

Remedy - Below is the remedy for this problem (until Adobe release a new (fixed) version). These details are correct for Windows XP, if you are using a different version of Windows and need additional help please contact support@xensis.com...

• Run Windows Explorer and select the Tools menu followed by Folder Options.
• Click on the File Types tab, find FDF in the list (Adobe Acrobat Forms Document) and click on it.
• Click on Advanced, select "open" from the list and the click on Edit.
• In the "Application used to perform the action" field, you will see two sets of double quotes around the path to the EXE file. If you remove one pair of these double quotes it will then start working.

Here is the incorrect value (something like this)...

""C:\\Program Files\\Adobe\\Acrobat.exe"" "%1"

After correction, it should read (something like)...

"C:\\Program Files\\Adobe\\Acrobat.exe" "%1"

Applies to: xen-IP, xen-PAT, xen-TM, xen-Comm, xen-ProView, xen-CommView, xen-Web, xen-SE

Ref: X050946